Published date: 9 October 2020

Last edited date: 16 October 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 23 October 2020, 5pm

Contract summary

Industry

  • Business analysis consultancy services - 72221000

  • Project management consultancy services - 72224000

  • General management consultancy services - 79411000

Location of contract

London

Value of contract

£0

Procurement reference

OA-1

Published date

9 October 2020

Closing date

23 October 2020

Closing time

5pm

Contract start date

9 November 2020

Contract end date

4 December 2020

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The London Borough of Lambeth is currently seeking consultancy services to deliver an options appraisal for a best-in-class future state operating model for its contact centre operations.

Key deliverables of the engagement include but are not limited to:

• Options for future state operating models and partners that are best in breed, with clear appraisal against our criteria, and a recommendation for the best fit for Lambeth, with sufficient detail for Lambeth to select a preferred model.
• Appraisal of all sectors and partners that could provide the new operating model, and the transition to the new model
• Options that balance smaller more agile providers with security of future service delivery
• Clearly outlined transition plan

Key requirements of the engagement include but are not limited to:

• The Supplier's team assigned should be expert and highly experienced in the sector, have a good understanding of the Council and will possess experience of this type of assignment and transformational change.

• Consultancy services should be delivered over a period of 3-4 weeks.

• That due to critical need, the Supplier should mobilise the consultancy services at speed following contract award.

More information

Attachments

About the buyer

Contact name

Zanda Polka

Address

Lambeth Town Hall
LONDON
SW2 1RW
England

Telephone

02079269002

Email

Thillman-brown@lambeth.gov.uk

Website

https://www.lambeth.gov.uk/