Published date: 1 September 2017

Last edited date: 1 September 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 September 2017

Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

Any region

Value of contract

£100,000

Procurement reference

ITT 30243

Published date

1 September 2017

Closing date

28 September 2017

Contract start date

1 January 2018

Contract end date

31 December 2020

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Department for Education require a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint and publication of an annual report. The successful supplier shall be required to review Ofsted's handling of individual complaints where the complainant remains dissatisfied after Ofsted's internal complaints process has been exhausted and offer written impartial findings and recommendations to complainants and the Chief Inspector. The adjudication service is independent of Ofsted and the conclusions and the recommendations of the service provider are independent of both DfE and Ofsted.

More information

Attachments

Additional text

This ITT will be published via Bravo e-tendering portal which is the only means that documents can be accessed and bids submitted. This can be accessed at https://education.bravosolution.co.uk

About the buyer

Address

Cheylesmore House South
Coventry
CV1 2WT
England

Email

Sourcing.HELP@education.gov.uk