Published date: 21 March 2019

This notice was replaced on 31 December 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 31 December 2019)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

  • Community health services - 85323000

Location of contract

East Midlands

Value of contract

£450,000

Procurement reference

TD1343

Published date

21 March 2019

Closing date

18 April 2019

Contract start date

1 June 2019

Contract end date

31 May 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Tenders are invited for the supply of a telecare system comprising a call handling platform and the central equipment to operate the platform. The system is required to maintain compatibility with existing telecare equipment, and with additional compatible peripheral equipment to be purchased in the future (separate to this tender exercise and contract).

Derby City Council Carelink provides a non-statutory community alarm call handling service, and installs telecare equipment to help people remain independent in their own homes. The current IT system is a call handling platform for managing alerts raised from community equipment installed in customers' homes. The system is hosted on a separate network with its own servers in the Council House, which are approaching the end of their life. The current support and maintenance agreement is due to end in October 2019. Derby City Council therefore need to replace the existing system, maintaining compatibility with existing telecare equipment and to be compatible with telecare equipment procured in the future. The contract will be for call handling platform and the central equipment to operate the platform.

The system needs to enable team members to programme equipment on site and remotely access the call handling system, and the Supplier is required to implement the newly procured system with Carelink for it to be in full use ready for 01/10/2019.

There is a maximum budget of £150,000 for the implementation, and although annual budgets for the support and maintenance have not yet been finalised for the potential maximum length of the contract, it is anticipated the annual level of funding will not exceed £30,000. The total contract value has therefore been set at £450,000.

There will be options to extend the contract for up to five years in annual increments, subject to satisfactory performance and business needs. The maximum contract term is ten years.

Conditions relating to environmental and social requirements of the contracting authority may be included in this contract. Please refer to the procurement documents.

Please note, suppliers wishing to express interest and obtain the documentation, must do so by 10:00 on 17 April 2019. It is recommended that you express interest and obtain the documentation well before this time to allow sufficient time to prepare and submit a comprehensive response. The deadline for returns is 10:00 on 18 April 2019. https://www.eastmidstenders.org is where you can express interest and obtain the documents. Please note we will only accept expressions of interest and tender responses through the e-tendering system.

More information

Links

Additional text

This tender is being managed electronically. Please go to www.sourcederbyshire.co.uk and look for the contract advert under 'live contracts' section, select the relevant contract notice. Select the 'apply online' link in the bottom right hand corner of the contract notice. This will transfer you to the Council's e-tendering system https;//www.eastmidstenders.org where you can express interest and obtain the documents. To access the tender documentation and to be able to submit your response, you must first register your organisation on EastMidsTenders (unless you have done this previously). Please note we will only accept expressions of interest/tender returns through the East Mids Tenders e-tendering system.

To Register:
On the opportunities portal home page (https://www.eastmidstenders.org) there is an option to 'Register' link in the top right hand corner of the screen, click this to begin the registration process, which is step by step where you need to enter your details and your own company's' details. Further information can be found in the user guide 'how to do business on the portal' which can be found in the 'Help' section at the top right of the homepage. Once you have received the 2 system generated emails confirming your user name and password you can search for new opportunities from the supplier home page.

To Search:
On the opportunities portal home page (https://www.eastmidstenders.org), Click on 'view opportunities'. On the'Find Opportunities' page you can narrow your search. The "Organisation" field allows the organisation you are searching on to be chosen. Click the arrow to bring a drop down menu displaying the various organisations. Select 'Derby City Council', then click on the 'Update' button to return the results. This will then return all the opportunities that are applicable to Derby City Council. You can narrow the search further using the 'keyword'option. To view the further details of the opportunity, click the corresponding contract title and click on the Login and Register Interest button and login to the EastMidsTenders system to start the tender process. The EastMidsTenders system is a very secure site and is simple to use. However, if this is the first time you will be using the system for submitting documents you should read the comprehensive ProContract reference guides which will provide the guidance required by clicking the 'Help' icon that is located on the home page on the top right of the EastMidTenders System. Once you have registered your interest, the tender information will be moved to, and can be found on, the'My Opportunities' page on the EastMidsTenders page once you are logged in. You will be able to view and download the documents for completion, along with instructions on how to make a submission.

About the buyer

Address

Corporation Street
Derby
DE12FS
England

Telephone

+441332640768

Email

procurement@derby.gov.uk

Website

https://www.eastmidstenders.org