Published date: 30 March 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 March 2022, 3:30pm

Contract summary

Industry

  • Subscription services - 79980000

Location of contract

G3 7PY

Value of contract

£14,995

Procurement reference

tender_301227/1050973

Published date

30 March 2022

Closing date

9 March 2022

Closing time

3:30pm

Contract start date

1 April 2022

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This is a yearly subscription: Each year, DVSA's Customer Service Centre's key target is CCA accreditation.
Having platinum membership helps DVSA work with key companies both in the private and public sector to achieving excellence within the customer contact business. Other public sector organisations enjoying success through the membership include DVLA and HMRC.
CCA offer development, help and advice in deploying new channels with the business - for example web chat, an area that DVSA is exploring currently.
CCA offer support and contacts that can help people through new software/innovation, an example being the new software DVSA has invested in, of which a key element.

More information

Attachments

Award information

Awarded date

9 March 2022

Contract start date

1 April 2022

Contract end date

31 March 2023

Total value of contract

£14,995

This contract was awarded to 1 supplier.

CCA Global Ltd

Address

20, Newton Place, Glasgow. G3 7PY

Reference

Companies House number: SC481721

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

DVSA, Berkeley House, Croydon Street
Bristol
BS5 0DA
England

Email

commercialenquiries@dvsa.gov.uk