Published date: 20 June 2019

Closing date: 31 July 2019

Contract summary


  • Software package and information systems - 48000000

Location of contract

Any region

Value of contract

£24,000,000 to £24,000,000

Published date

20 June 2019

Closing date

31 July 2019

Contract start date

09 September 2019

Contract end date

08 September 2021

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



ESPO is seeking to establish a multi supplier Framework Agreement for the supply of systems to facilitate the monitoring and/or scheduling by local authorities and other service commissioners and service providers of home care (domiciliary care) services.

The requirement is for both stand alone and integrated systems, with various hosting options and technologies. Systems must be tailored to the needs of the home care sector.

Lot 1: Electronic Homecare Monitoring Solutions - This lot covers systems that enable the customer to monitor whether its own and/or external care workers have visited a service user to provide care, at what times and for how long.

Lot 2: Scheduling Solutions - This lot covers systems that assist customers in scheduling care workers efficiently depending on variables such as, consistency, service user requirements/preferences, care worker availability and routing.

Lot 3: Integrated Electronic Homecare Monitoring and Scheduling Solutions - This lot will be used by customers who require a comprehensive system that combines the functionalities offered by both Lots 1 and 2.

An eAuction process may be used to award subsequent call off contracts following the reopening of competition among the parties to the Framework Agreement,

The Framework Agreement has the option to extend for up to a further 24 months. The total estimated value stated includes the option period.

As a Central Purchasing Body as defined by the EU Procurement Directive 2014/24/EU, the Framework Agreement is open for use by Public Bodies (defined at that also fall into one of the following classifications of user throughout all administrative regions of the UK: Local Authorities; Educational Establishments (including Academies); Central Government Departments and Agencies; Police, Fire and Rescue and Coastguard Emergency Services; NHS and HSC Bodies, including Ambulance Services; Registered Charities; Registered Social Landlords; The Corporate Office of the House of Lords, The Corporate Officer of the House of Commons; or any public body established by or under the Scotland Act 1998 or any Act of the Scottish Parliament. Details of the classification of end user establishments and geographical areas are available at:

To tender:
(a) go to
(b) register;
(c) search for tender opportunity '394_19';
(d) express an interest;
(e) download the tender from the website.

Please note: the closing date and time for submission of tenders is 12:00 midday, 31/07/2019

About the buyer

Contact name

Food, Communities and Technology Procurement Team


Barnsdale Way, Grove Park
LE19 1ES


+44 1162944169


Other information


Additional text

ESPO has established a commercial trading company, ESPO Trading Ltd, whose target clients are third sector organisations such as national and local charities, public sector mutual organisations and other organisations involved in the delivery of services to or for the public sector. The successful supplier may be asked to enter into an additional separate Framework Agreement (the Second Framework) with ESPO Trading Ltd on materially similar terms to that found in the tender pack to be entered into by ESPO itself. Any second Framework Agreement will be a purely commercial agreement and will, for the avoidance of doubt, not be governed by the Public Contract Regulations 2015 or other public procurement legislation. ESPO Trading Ltd may enter into the second Framework Agreement with the successful supplier and make it available to third sector clients who themselves are not required to follow the Public Contracts Regulations 2015 or other public procurement legislation. Accordingly, this is provided for bidders' information only.

To tender:
(a) go to
(b) register;
(c) search for tender opportunity '394_19';
(d) express an interest;
(e) download the tender from the website.

Please note: the closing date and time for submission of tenders is 12:00 midday, 31/07/2019

How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.

Closing date: 31 July 2019