Published date: 9 April 2018

This notice was replaced on 20 December 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 20 December 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

BS1 5DS

Value of contract

£1,000,000

Procurement reference

tender_167325/662952

Published date

9 April 2018

Closing date

8 May 2018

Contract start date

1 October 2018

Contract end date

31 August 2026

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

A Customer Relationship Management (CRM) system and revised processes to help the University achieve strategic goals in terms of student recruitment, improving digital infrastructure, and enhancing the student experience. Investment is also needed to meet legislative requirements in terms of the Competition and Markets Authority (CMA), General Data Protection Regulation (GDPR) and data integrity.

More information

Links

Additional text

The contract is scheduled to start in October 2018.

Following implementation, the initial contract period for system provision will be for 5 years with an option to extend for a maximum of a further 2 years. The dates indicated in Section 1 assume that the option to extend is exercised in full.

About the buyer

Contact name

Martyn Dean

Address

Augustine's Courtyard
Bristol
BS1 5DS
England

Email

martyn.dean@bristol.ac.uk