Published date: 14 November 2017

Last edited date: 14 November 2017

This notice was replaced on 5 March 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 5 March 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

West Midlands

Value of contract

£14,000

Procurement reference

LEGO 171

Published date

14 November 2017

Closing date

4 December 2017

Contract start date

1 April 2018

Contract end date

31 March 2019

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Office for Legal Complaints (OLC) operates the complaints scheme set up under the Legal Services Act 2007 (primarily Part 6) which provides a free, independent service to consumers looking for help with legal and claims management service complaints at second tier, the first tier being the professional service provider.

The current service complaints policy is on our website and is currently under review. We aim to resolve complaints about our service internally. This is done by case team leaders at stage 1. If the customer (consumer or professional service provider) is not satisfied with the response the complaint progresses to stage 2 and is dealt with by a senior member of staff. If customers remain dissatisfied with that response the compliance team, who administer the service complaints process, forward the complaint to the Service Complaints Adjudicator (SCA).

The nature of the work to be provided by the SCA is set out in the service complaints policy and how it is provided is set out in the terms and conditions of the contract. The SCA will perform an investigation, review and report recommendations to the OLC in line with the current policy

The contract will be for a one year period with an option to extend up to a further two years and to commence 1 April 2018. The proposed contract terms are set out as an appendix to this tender. Bidders who wish to amend or contract using different or amended terms must indicate this as part of their tender submissions although OLC reserves the right not to agree to them.
Submissions should be made according to the guidelines and requirements included in the Invitation to Tender document attached to this proposal.

An error in CPU code reporting from the EU means that the industry shows incorrectly as construction. This is not a error that we can correct. Please be aware that we are a part of the legal services industry.

More information

Attachments

About the buyer

Address

PO Box 6806
Wolverhampton
WV1 9WJ
England

Email

procurement@legalombudsman.org.uk

Website

www.legalombudsman.org.uk