Published date: 20 January 2023
This notice was replaced on 20 January 2023
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 21 June 2023)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Customer survey services - 79342310
Customer satisfaction survey - 79342311
Location of contract
North West
Value of contract
£0 to £120,000
Procurement reference
FIR001-DN652383-27729844
Published date
20 January 2023
Closing date
17 February 2023
Closing time
5pm
Contract start date
30 April 2023
Contract end date
31 March 2025
Contract type
Service contract
Procedure type
Other
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, with c.13,000 homes and c.20,000 customers, of varying tenure and type, with a strong community presence. Our ambition is to become an intelligence led, data driven organisation, where we act upon and predict the needs of our customers, unlocking potential and giving people and communities opportunities to flourish.
Livv Housing Group currently carry out transactional surveys following over 80,000 customer transactions each year, resulting in direct feedback on customer ease and satisfaction from over 30% of our customer base. This provides valuable insight which is used to directly improve the services we provide to our customers.
Our current 'voice of the customer' contract comes to an end on 31st March 2023, and we are now looking to procure a new 2-year contract from April 2023 to March 2025.
About the buyer
Contact name
Tashi Jackson
Address
Lakeview
Kings Business Park
Prescot
L34 1PJ
England
tjackson@cirruspurchasing.co.uk
Website
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