Published date: 21 June 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 February 2023, 5pm

Contract summary

Industry

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract

North West

Value of contract

£0 to £120,000

Procurement reference

FIR001-DN652383-27729844

Published date

21 June 2023

Closing date

17 February 2023

Closing time

5pm

Contract start date

30 April 2023

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, with c.13,000 homes and c.20,000 customers, of varying tenure and type, with a strong community presence. Our ambition is to become an intelligence led, data driven organisation, where we act upon and predict the needs of our customers, unlocking potential and giving people and communities opportunities to flourish. \r
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Livv Housing Group currently carry out transactional surveys following over 80,000 customer transactions each year, resulting in direct feedback on customer ease and satisfaction from over 30% of our customer base. This provides valuable insight which is used to directly improve the services we provide to our customers. \r
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Our current 'voice of the customer' contract comes to an end on 31st March 2023, and we are now looking to procure a new 2-year contract from April 2023 to March 2025. \r

More information

Previous notice about this procurement

Voice of the Customer

  • Opportunity
  • Published 20 January 2023, last edited 20 January 2023

Additional text

https://procontract.due-north.com/Advert?advertId=2a4be47b-c998-ed11-811c-005056b64545&fromAdvertEvent=True

Award information

Awarded date

18 April 2023

Contract start date

12 May 2023

Contract end date

11 May 2025

Total value of contract

£158,000

This contract was awarded to 2 suppliers.

Price Waterhouse Coopers

Address

1 Embankment Place, London, WC2N 6RH

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

This contract started on 12/05/2023 and will end on 11/05/2024

Qualtrics LLC

Address

333 W River Park Dr, Provo, UT 84604

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Tashi Jackson

Address

Lakeview
Kings Business Park
Prescot
L34 1PJ
England

Email

tjackson@cirruspurchasing.co.uk

Website

https://livvhousinggroup.com/