Published date: 31 July 2017

Last edited date: 31 July 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 29 August 2017

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

South West

Value of contract

£0 to £50,000

Procurement reference

973FXPLUS

Published date

31 July 2017

Closing date

29 August 2017

Contract start date

23 October 2017

Contract end date

5 February 2018

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution. The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only. Knowledge Management, Change Management and the Service Catalogue are currently managed in SharePoint 2010.



Future Plans

Falmouth Exeter Plus IT Services have a target set to achieve certification for ISO 20 00 by January 2019, and the new ITSM solution is a critical element in this project.

The intention of IT Services is to go live with the following processes as when implementing the new ITSM tool:

Incident Management
Request Fulfilment
Service Catalogue
Problem Management
Change Management
Self Service Portal

More information

Attachments

Links

Additional text

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Time Frames Below:

ITT made available to Bidders:
Monday 31st July 2017

Date by which Bidders will need to submit clarifications (if raised) :
Monday 21st August 2017 at 12.00pm

Deadline for receipt of Stage 1 Tender:
Tuesday 29th August 2017 at 12.00pm

Shortlisted bidders stage 2 notified:
W/C 11th September 2017

Stage 2 product demonstrations & Presentation:
W/C 09th October 2017

Preferred Bidder chosen (subject to contract):
W/C 23rd October 2017

Contract Discussion & Award:
W/C 23rd October 2017

About the buyer

Contact name

Dean Archer

Address

Falmouth Exeter Plus
Penryn
TR10 9FE
England

Email

procurement@fxplus.ac.uk

Website

www.fxplus.ac.uk