Published date: 10 October 2022
Last edited date: 4 January 2023
This notice was replaced on 4 January 2023
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 15 February 2023)
Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.
Contract summary
Industry
Telephone-answering services - 79510000
Miscellaneous business-related services - 79990000
Location of contract
East of England
Value of contract
£342,900
Procurement reference
NRW/10282
Published date
10 October 2022
Approach to market date
20 December 2022
Contract start date
31 March 2023
Contract end date
31 March 2029
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Norwich City Council is looking for a provider of our out of hours telephony service, covering all out of hours calls (16:00 to 09:00 ) including bank holidays, weekends and the Christmas period separately, except for alarm monitoring and lift calls which are 24hrs a day. Service Users contact the helpdesk (set up by the provider on their own premises), the helpdesk collates this response and processes. Reports on calls are generated and sent to individual Norwich City Council departments as required.
The provider will also manage a key collection service with a restricted access, secure key safe for Service Users and third parties to deposit or collect keys out of hours.
The out of hours telephony service is essential to providing our statutory services to citizens with queries out of our standard office hours.
More information
Spend profile
| Financial year | Budget |
|---|---|
| 2023/2024 | £57,150 |
About the buyer
Contact name
Danielle Neal
Address
City Hall
NORWICH
NR21NH
England
Website
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