Published date: 15 February 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 January 2023, 2pm

Contract summary

Industry

  • Telephone-answering services - 79510000

  • Miscellaneous business-related services - 79990000

Location of contract

East of England

Value of contract

£342,900

Procurement reference

NRW/10282

Published date

15 February 2023

Closing date

13 January 2023

Closing time

2pm

Contract start date

31 March 2023

Contract end date

31 March 2029

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Norwich City Council is looking for a provider of our out of hours telephony service, covering all out of hours calls (16:00 to 09:00 ) including bank holidays, weekends and the Christmas period separately, except for alarm monitoring and lift calls which are 24hrs a day. Service Users contact the helpdesk (set up by the provider on their own premises), the helpdesk collates this response and processes. Reports on calls are generated and sent to individual Norwich City Council departments as required.
The provider will also manage a key collection service with a restricted access, secure key safe for Service Users and third parties to deposit or collect keys out of hours.
The out of hours telephony service is essential to providing our statutory services to citizens with queries out of our standard office hours.

More information

Previous notice about this procurement

Out of hours telephony service

  • Opportunity
  • Published 4 January 2023

Award information

Awarded date

15 February 2023

Contract start date

31 March 2023

Contract end date

31 March 2029

Total value of contract

£330,000

This contract was awarded to 1 supplier.

NORSE COMMERCIAL SERVICES LIMITED

Address

280 Fifers Lane, Norwich, Norfolk, United Kingdom, NR6 6EQ

Reference

Companies House number: 02888808

Value of contract

£330,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Danielle Neal

Address

City Hall
NORWICH
NR21NH
England

Telephone

01603 987696

Email

procurement@norwich.gov.uk

Website

https://in-tendhost.co.uk/norwich/aspx/home