Published date: 20 October 2015

Withdrawn opportunity - This means that the contract has been withdrawn early. This could be due to a change of circumstances.

Closing: 16 November 2015

Contract summary


  • Software package and information systems - 48000000

  • Information systems or technology strategic review and planning services - 72222000

  • System quality assurance assessment and review services - 72225000

    • Supporting services for the government - 75130000

    • Justice services - 75230000

    • Translation services - 79530000

    • Interpretation services - 79540000

    • Recruitment services - 79600000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland

Value of contract

£100,000,000 to £350,000,000

Procurement reference

Project Code - project_70 - PQQ Code - pqq_60

Published date

20 October 2015

Closing date

16 November 2015

Contract start date

31 October 2016

Contract end date

30 October 2023

Contract type

Service contract

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Provision of language services across the justice system.

The anticipated quantity or scope is an estimate of the potential value of the contracts and in no way indicates an intention of the Authority to guarantee any level of expenditure. The minimum and maximum estimated values are based on 2 scenarios: the minimum estimated value is based on the lowest anticipated uptake of the services over a 4 year term and the maximum estimated value is based on all anticipated bodies receiving services under the contracts over the maximum 7 year term.

The anticipated term of the contracts will be 4 years with options to extend for two further periods of up to 1 year each and a further exceptional extension option for up to 1 further year which can be exercised irrespective of whether the other extension options have been exercised.

Services are being procured in four Lots. The required services are face to face, telephone & video interpreting services for spoken languages (Lot 1), translation & transcription services (Lot 2), non-spoken language services (Lot 3) and quality assurance of language services (Lot 4).

The services are required across the justice sector, including for all courts and tribunals in England and Wales and some tribunals in Scotland, as well as for other justice sector bodies. The services are to be available to the Ministry of Justice (MoJ), executive agencies and its arms length bodies, other public sector bodies and non-public sector bodies who provide services to the justice sector.

The bodies within the scope of this notice are:
- the MoJ
- all executive agencies of the MoJ, whether or not in existence at the date of this notice, including but not limited to the National Offender Management Service, Her Majesty's Courts and Tribunals Service, the Legal Aid Agency, the Criminal Injuries Compensation Authority and the Office of the Public Guardian
- all non-departmental public bodies of the MoJ, whether or not in existence at the date of this notice, including but not limited to the Youth Justice Board, the Parole Board, the Judicial Appointments
Commission, the Sentencing Council and Independent Monitoring Boards
- all Police and Crime Commissioners and their forces
- all law enforcement agencies and forces
- other public sector bodies as set out in the attachment
- non-public bodies operating in the justice sector

One supplier will be appointed for each Lot and will be awarded a contract which will be entered into with the Secretary of State for Justice. The contracts will provide for the Secretary of State for Justice to act as commissioner of services for the bodies listed above. Bidders may express an interest in all or some Lots. However, to ensure robustness of the quality assurance role for Lot 4, the successful supplier for Lot 4 cannot be the successful supplier for any of the other Lots. The procurement documents will set out the lot award rule that will be applied to give effect to this.

More information


Additional text

The Authority will be performing events through the Legal Aid Agency's e-Sourcing Portal. The Portal is an online application that allows all bidders to create and submit their responses to any Authority requests for information and pre-qualification questionnaire and tender responses, via the internet rather than in paper form (where they have been invited to respond).
Bidders Instructions: How to Express Interest in this tender
1. Register your company on the eSourcing Portal (this is only required once)
- Browse to the eSourcing Portal: and click the link to
- Accept the terms and conditions and click 'continue' (Bidders will be required to accept a separate user
agreement specific to the Ministry of Justice as part of the pre-qualification questionnaire)
- Enter your correct business and user details
- Note the username you chose and click 'Save' when complete
- You will shortly receive an email with your unique password (please keep this secure)
2. Express an Interest in the tender
- Login to the Portal with the username/password
- Click the 'PQQs / ITTs Open To All Suppliers' link. (These are pre-qualification questionnaires or invitations to
tender open to any registered supplier)
- Click on the relevant PQQ/ ITT to access the content using the following:
PQQ Code - pqq_60
Project Code - project_70
- Click the 'Express Interest' button at the top of the page
- This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your
projects only)
You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box
Instructions on how to submit a tender will be provided in the procurement documents.
It is intended that the Authority will hold a Supplier Conference in order to encourage bidder awareness and explain the procurement process. It is intended that this event will be held week commencing 26 October 2015,
further information about the event will be issued to bidders via the e-sourcing portal in due course.

About the buyer

Contact name

Language Services Team


Ministry of Justice