Published date: 28 April 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 10 January 2025, 2pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

South East

Value of contract

£196,526.47

Procurement reference

IOW001-DN752243-13084069

Published date

28 April 2025

Closing date

10 January 2025

Closing time

2pm

Contract start date

19 May 2025

Contract end date

29 September 2028

Contract type

Supply contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance. \r

More information

Previous notice about this procurement

Contact Centre Solution

  • Awarded contract
  • Published 28 April 2025

Award information

Awarded date

28 April 2025

Contract start date

19 May 2025

Contract end date

29 September 2028

Total value of contract

£307,810.79

This contract was awarded to 1 supplier.

Cinos Limited

Address

Unit 4.9, Hitech, Frimley 4 Business Park, Frimley, Camberley, GU16 7SG

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Additional details

PLEASE NOTE: The value listed as £307,810.79 is an approx whole life cost (3+1+1) should the extension be utilised, and depending on CPI level. The initial 3 year term cost is £196,526.47.

About the buyer

Contact name

Lucy Chandler

Address

County Hall
High Street
Newport
PO30 1UD
England

Telephone

+44 1983821000

Email

lucy.chandler@iow.gov.uk

Website

http://www.iow.gov.uk