Published date: 28 April 2025

This notice was replaced on 28 April 2025

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 28 April 2025)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

South East

Value of contract

£196,526.47

Procurement reference

IOW001-DN752243-13084069

Published date

28 April 2025

Closing date

10 January 2025

Closing time

2pm

Contract start date

19 May 2025

Contract end date

29 September 2028

Contract type

Supply contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance.

More information

Additional text

Please note that the call-off contract is a mix of both supplies and services. Call off contract following further competition via Network Services 3 Framework (CCS RM6116). Commencement date 19 May 2025, go live date expected to be 30 September 2025 with support and maintenance from this date until 29 September 2028. The option for 2 x 12-month extensions is possible at the sole discretion of the Authority, meaning the final possible contract date is 29 September 2030. The cost set out relates to the 3 year initial term only. The whole potential life cost depending on CPI for years 4 and 5 could be approx. £307,810.79 (an additional £111,284.32).

Award information

Awarded date

28 April 2025

Contract start date

19 May 2025

Contract end date

29 September 2028

Total value of contract

£196,526.47

This contract was awarded to 1 supplier.

Cinos Limited

Address

Unit 4.9, Hitech, Frimley 4 Business Park, Frimley, Camberley, GU16 7SG

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Lucy Chandler

Address

County Hall
High Street
Newport
PO30 1UD
England

Telephone

+44 1983821000

Email

lucy.chandler@iow.gov.uk

Website

http://www.iow.gov.uk