External Debt Recovery Services

Contract summary

Industry

• Corporate finance and venture capital services - 66122000

Location of contract

SO17 1BJ

Value of contract

£59,415 to £79,220

Procurement reference

2024UoS-1338

Published date

20 January 2025

Closing date

19 November 2024

Closing time

12pm

Contract start date

25 January 2025

Contract end date

24 January 2029

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The University of Southampton is looking to obtain external debt recovery services.

Typically, student debt is passed to the Credit Control (CC) team after a set of 4 emailed Dunning reminders have been sent to the student from the Fees team, and where the student has failed to respond. Other situations when student debt is passed to CC will be when a student has requested a bespoke payment plan or has left the UoS and would no longer receive the 4 automated emails from the Fees team. An active telephone, email and letter campaign is then used to target these non-payers to establish a reason for non-payment and ultimately collect the debt.

There are times when none of the above actions are successful, and the UoS then requires the assistance of a third party to recover the debt.

The Supplier is required to act on the University's behalf to collect overdue student debt which will be a minimum of 60 days old at the time of referral.

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Award information

Awarded date

19 January 2025

Contract start date

25 January 2025

Contract end date

24 January 2029

Total value of contract

£79,220

This contract was awarded to 1 supplier.

STA International Limited

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About the buyer

Contact name

Hannah Nash

Address

BUILDING 37, HIGHFIELD CAMPUS,UNIVERSITY ROAD
Highfield
SOUTHAMPTON
SO171BJ
England

Telephone

02380595000

Email

procurement@soton.ac.uk

Website

https://www.southampton.ac.uk/