Published date: 11 July 2025

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.


Closing: 1 August 2025, 4pm

Contract summary

Industry

  • Data collection and collation services - 72314000

  • Public relations services - 79416000

Location of contract

Any region

Value of contract

£25,000 to £50,000

Procurement reference

BIP965331926

Published date

11 July 2025

Closing date

1 August 2025

Closing time

4pm

Contract start date

1 September 2025

Contract end date

31 August 2028

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

IWM is looking for a media monitoring service which will allow us to monitor and report on press coverage about Imperial War Museums.

Specification:
•Wide-ranging, timely, relevant and accurate coverage pulled through daily for IWM across regional, national and international print, broadcast, online and podcast media (essential).
•Coverage will be pulled through automatically - where any coverage is missed, the system will ensure this is uploaded within 24 hours with accurate statistics (essential)
•Provide accurate press statistics, including circulation figures, items of coverage, AVE and sentiment (essential)
•Provide simple and effective ways to tag and pull data from coverage for specific campaigns or announcements (essential)
•Provide access to press clippings (through IWM's NLA license where required) (essential)
•System will be accurate, regularly monitored and kept up to date (essential)
•The new platform will ensure IWM's audience segments and campaigns can be easily tagged and measured, and notes can be added to coverage where needed (essential)
•Reporting tools for IWM to be able to report on coverage, pull through statistics and campaign details (essential)
•Provide a morning daily bulletin of coverage that is intuitive and digestible (essential)
•The system will be usable and intuitive (essential)
•The system will allow for at least 8 users (essential)
•The system will provide a dedicated account manager and reliable customer service (essential)
•The system will provide helpful benchmarking data on campaigns and coverage about institutions within the arts and culture sector (essential)
•IWM's comms team will be provided with a trial of the system, allowing our team to log in and explore the system (essential)
•Access to international coverage (desirable)

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Procurement & Resources Officer

Address

IWM London
Lambeth Road
London
SE1 6HZ
UK

Telephone

02074165000

Email

erowberry@iwm.org.uk