Published date: 13 February 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
E-mail system - 48811000
Financial information systems - 48812000
Deposit services - 66112000
Internet browsing software development services - 72212221
Communication software development services - 72212510
Systems and technical consultancy services - 72220000
Business analysis consultancy services - 72221000
Information systems or technology strategic review and planning services - 72222000
Information systems or technology strategic review services - 72222100
Information systems or technology planning services - 72222200
Information technology services - 72222300
Information technology requirements review services - 72223000
Project management consultancy services - 72224000
System implementation planning services - 72224100
System quality assurance planning services - 72224200
System quality assurance assessment and review services - 72225000
System software acceptance testing consultancy services - 72226000
Software integration consultancy services - 72227000
Hardware integration consultancy services - 72228000
Development of transaction processing and custom software - 72232000
Software support services - 72261000
Software development services - 72262000
Data analysis services - 72316000
Data storage services - 72317000
Data transmission services - 72318000
Internet or intranet client application development services - 72421000
Computer support and consultancy services - 72600000
Computer support services - 72610000
Technical computer support services - 72611000
Customer services - 79342300
Customer survey services - 79342310
Customer satisfaction survey - 79342311
Customer-care services - 79342320
Marketing management consultancy services - 79413000
Production management consultancy services - 79415000
Design consultancy services - 79415200
Location of contract
SW1P 3BT
Value of contract
£112,500,000
Procurement reference
NS&I-23-F-04-113
Published date
13 February 2024
Closing date
28 July 2023
Closing time
4pm
Contract start date
13 December 2023
Contract end date
12 August 2028
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than £202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market.
NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme.
The second procurement in NS&I's Rainbow Programme, the Digital Experience and Digital Enablement package, will provide capabilities in digital self-service experiences and journeys for NS&I's customers and enable Assisted Digital support. This includes as a minimum the delivery of a mobile banking app (to include prize draw functionality) and a fully functional transactional website.
The new service will create journeys and experiences designed to support customers achieve their Jobs to be Done, reduce customer effort and improve customer experience.
NS&I has transitioned from branch-based banking to our current state as a direct-only business with digital, post and phone channels. This package is intended to bring us to the endpoint of that trajectory, transitioning to a digital first, self-service retail bank, with Assisted Digital support for customers unable to self-serve. That endpoint will meet customer expectations for effective, digital self-service, and deliver cost-effective operational excellence.
NS&I provides services to other government departments via B2B offer, called Government Payment Services (GPS). NS&I GPS offers modern, secure and competitive banking and payments services to all government departments, agencies and public sector organisations. Current B2B services include Help to Buy, Help to Save, 30 Hours of Childcare, Tax Free Childcare and Court Funds Office. There is potential for B2B services to expand during the contract lifetime that could result in growth of the outsourced services NS&I may be required to support the delivery of.
This procurement is intended to allow for future delivery of digital experience services to support NS&I GPS activities.
The total estimated value in section II.2.6 is £172m. Of this, £111.5m is in relation to the initial term for the retail banking opportunity, and £32.5m in respect of a possible two (2) year discretionary extension. This £32.5m is subject to further spend control approval.
The remaining £28m is the estimated value for supporting B2B services for both the initial term and any discretionary extension period. B2B and any extensions will be subject to further Cabinet Office spend control approval.
More information
Attachments
-
- PPBFRO~1.PDF
- Signed contract
-
- PPBORD~2.PDF
- Signed contract
Links
-
- https://app.panacea-software.com/nsandi/
- Tender notice
- ⭐ Click above to Apply (link to e-procurement portal)
Award information
Awarded date
13 December 2023
Contract start date
13 December 2023
Contract end date
12 August 2028
Total value of contract
£99,835,217
This contract was awarded to 1 supplier.
IBM United Kingdom Limited
Address
P.O. Box 41, North Harbour
Portsmouth, Hants
PO6 3AUReference
Companies House number: 00741598
Value of contract
£99,835,217
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
NS&I Tenders
Address
Sanctuary Buildings
20 Great Smith Street
London
SW1P 3BT
England
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Closing: 28 July 2023, 4pm