Published date: 16 November 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 27 January 2022, 12pm

Contract summary


  • Health and social work services - 85000000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland

Value of contract

£1,500,000,000 to £2,796,800,000

Procurement reference


Published date

16 November 2021

Closing date

27 January 2022

Closing time


Contract start date

30 September 2022

Contract end date

31 July 2028

Contract type

Service contract

Procedure type

Other: Light Touch Regime with Competitive Dialogue

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The Department for Work and Pensions (DWP), the Authority, is issuing this Notice as a formal intent of its wish to appoint supply partners with the prerequisite expertise, resources and capacity to deliver DWP claimant Functional Assessment Services (FAS). The service provision will be primarily contracted through this procurement to the Authority but may allow other Government Departments and their Agencies, Non-Departmental Public Bodies, and devolved administrations (including but not limited to Her Majesty's Revenue and Customs, Ministry of Defence, Her Majesty's Courts and Tribunals Service, National Health and Social Care) to access the services.
This procurement will be undertaken using the Light Touch Regime and a modified process with commercial dialogue in accordance with Regulations 74 to 76 of the Public Contracts Regulations 2015. The procedure the Authority intends to follow is set out clearly in the associated procurement documents.
The service will be divided into five (5) geographical lots (indicative lot volume and values parameters can be found in the associated procurement documents):

Lot 1 - Northern England and Scotland
Lot 2 - Midlands and Wales
Lot 3 - South West England
Lot 4 - London, South East & East Anglia
Lot 5- Northern Ireland (For Lot 5, the Authority shall be DWP acting for and on behalf of the Department for Communities (DfC) in Northern Ireland. The DfC will assume responsibility for managing the service in Northern Ireland.)

The Authority intends to use the lot approach in its aim to deliver a fair procurement that attracts participation from the widest possible spectrum of appropriately qualified and experienced bidders. The procurement process will require Bidders to indicate their lots of interest prior to indicative bid. Initial interest will be subject to confirmation of lot interest during latter stages of the bidding process (Best and Final Offer).

The Authority reserves the right to limit the award of FAS contract lots to any one organisation, or limit the percentage of delivery that one organisation can be awarded as a Prime and or a subcontractor across lots 1 to 4, through the application of a Market Share Limiter. This is to support the key principle of developing and maintaining a diverse supply base that supports in-life contingency for a critical service. The Authority will not accept bids that are conditional on the award of multiple lots where such would be detrimental to the division of lot awards according to the Financial Viability Risk Assessment (FVRA) formula and/or principles that will be applied to the Market Share Limiter.

The selected supplier(s) will have access to a 10 month implementation phase, followed by service delivery expected to commence on 1 August 2023.

More information


Additional text

The Authority will be using an eProcurement Solution throughout the procurement. Potential suppliers will need to register their interest via the following website: and complete the expressions of interest form available on that site.

A FAS Procurement Briefing Event will be held on 19/11/21. Further information regarding the event will be shared with all registered suppliers via the eProcurement Solution

The Authority reserves the right to issue multiple Lot awards in accordance with any Market Share Limiter in Lots 1 through 4. Northern Ireland can be included in multiple lot awards, but shall remain exempt to the effects of the Market Share Limiter. Market Share Limiter effects also remain exempt in the instance of no bid and/or no competing bids. The application of the Market Share Limiter shall be at the sole discretion of the Authority.

The Authority will provide the IT, through third-party providers, as a managed service to support the delivery of functional assessments across all Lots. One system will specifically support PIP assessments, whilst a second system will support all other assessments. Further details regarding the IT service is provided in the associated procurement documents.
As a result of the Government's commitment to continual improvement of accessing pathways to support for disabled people and people with health conditions, the Authority anticipates the potential for changes to the service during the life of the FAS contracts will be likely. These changes may include, but are not limited to,
- Channel Mix - change in proportional requirements relating to virtual assessments and face to face assessments. For example, the requirement may change from 60% face-to-face to 20%;
- Improvements to the PIP Service requirements which seek to maximise volume capacity;
- Potential policy changes (e.g. HCP qualifications);
- Partial rollout of the Health Assessment Service between 2025 and 2028;
- the expansion of a DWP developed digital system and operating model with one or more suppliers, and;
- the test and implementation of policy reform arising from, for example, the upcoming Health and Disability Green Paper, and in Northern Ireland, the recommendations or outcomes of a number of recent independent reviews conducted on the delivery of PIP assessments.
The Authority will build FAS related flexibilities into the contract and work with suppliers to facilitate these changes. Further details regarding flexibilities can be found in the associated procurement documents.
Associated procurement documents, including the specification and an indicative high-level timeline, can be accessed via the eProcurement Solution

About the buyer

Contact name

The Department for Work and Pensions


Department for Work and Pensions, Hartshead House, Hartshead Square
S1 2FD