Published date: 9 April 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 12 February 2018

Contract summary

Industry

  • Customer services - 79342300

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

    • Customer-care services - 79342320

    • Customer-loyalty programme - 79342321

Location of contract

SG17 5TQ

Value of contract

£4,950

Procurement reference

CBC-0831-H-LP - AWARD

Published date

9 April 2018

Closing date

12 February 2018

Contract start date

14 February 2018

Contract end date

28 March 2018

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

You are being invited to tender to deliver a mystery shopper exercise for Central Bedfordshire Council (CBC).
The council is seeking a view of customer experience on which to base recommendations across the organisation and information should be presented according to that aim. This exercise is not designed to target specific services for improvement, however where services are providing exemplary customer service, this should be identified.

Award information

Awarded date

13 February 2018

Contract start date

14 February 2018

Contract end date

28 March 2018

Total value of contract

£4,950

This contract was awarded to 1 supplier.

Public Perspectives Ltd

Address

20 Camp View Road, Saint Albans, HERTFORDSHIRE, United Kingdom, AL15LL

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

ADMINISTRATOR ADMINISTRATOR

Address

Priory House
Chicksands
Bedfordshire
SG17 5TQ
United Kingdom

Telephone

03003008000

Email

procurement@centralbedfordshire.gov.uk