Published date: 6 September 2024
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Property management services of real estate on a fee or contract basis - 70330000
Housing services - 70333000
Administrative housing services - 75123000
Location of contract
KT10 9SD
Value of contract
£0
Procurement reference
IT-234-38012-EBC - 038012
Published date
6 September 2024
Closing date
30 September 2024
Closing time
9am
Contract start date
1 July 2025
Contract end date
30 June 2028
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
EBC seeks to appoint a Service Provider capable of delivering the following services, either directly or through third parties:
o Customer Services: Managing customer contact and out-of-hours service provision, complaint management, and the holding and processing of customer data, including regular collection of tenant circumstances and vulnerabilities. This also includes tenant engagement and consultation.
o Tenancy Management: Providing lettings services, completing CORE returns, proactively managing antisocial behavior, overseeing mutual exchanges, handling tenancy changes, and addressing tenancy fraud.
o Tenancy Sustainment: Offering financial management support, domestic abuse support, safeguarding services, and assistance in accessing services necessary to sustain tenancies.
o Estate Management: Including estate inspections, cleaning, window cleaning, and grounds maintenance.
o Responsive Repairs and Void Works: Ensuring timely and effective repairs and preparation of void properties for new tenants.
o Landlord Health and Safety: Ensuring compliance with all health and safety regulations and maintaining safe living conditions.
o Support for New Property Acquisitions and Disposals: Assisting with the acquisition of new properties and the disposal of existing ones.
o Rent and Service Charge Management: Setting, collecting, and managing rent and service charges.
o Tenant Satisfaction: Collecting and reporting on tenant satisfaction, including conducting Tenant Satisfaction Measures bi-annually.
More information
Links
Additional text
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The ITT is to be completed electronically using the SE Shared Services Procurement e-Sourcing portal.
http://www.sesharedservices.org.uk/esourcing
The SE Shared Services e-Sourcing portal provides a web-based tool that enable the Council and Potential Bidders to conduct the strategic activities of the procurement lifecycle over the internet. It provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders.
Before completing a Bid, Bidders should ensure that the email address that has been used to register with the e-tendering portal is checked regularly as the e-tendering portal will generate automatic notifications to this email address when there are updates, changes or messages sent to the project or from the project team. Bidders should also check that their organisation details are correct and up to date.
Please do not contact Elmbridge Borough Council directly.
All technical queries regarding access to and submission of the Bid document should be directed to the e-tendering portal help desk:
In-Tend Support: 0844 272 8810
Email: support@in-tend.com
Is a Recurrent Procurement Type? : No
About the buyer
Contact name
Rupert Boyle
Address
High Street,
Esher
Surrey
KT10 9SD
United Kingdom
Telephone
01372 474350
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Closing: 30 September 2024, 9am
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