Published date: 30 April 2015

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 January 2015

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Yorkshire and the Humber

Value of contract

£0

Procurement reference

1592558920

Published date

30 April 2015

Closing date

28 January 2015

Contract start date

6 April 2015

Contract end date

5 April 2018

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Council is seeking an organisation to provide web-chat functionality initially on its public website, but with the possibility to roll out to other areas, for example intranet, service desk and other services. The project will deliver: A secure software solution that can be used to chat with our customers online and assist them in finding the information on our web site, enabling them to self-serve in the future reducing the volume of phone and email contact to the council and thereby reducing costs to the council. An easy to use software that is accessible to administrators 24/7. The capability to securely store web chat transcripts both on internal and external storage systems. Secure web chat platform that will ensure data protection regulations are complied with. Secure web chat platform which meets UK Public Sector Security Standards across all aspects. The facility to offer end of chat customer surveys and the ability to analyse results. A robust data management system that will generate comprehensive management reports regarding web chat statistics. This will include the ability to extract key data and monitor trends for forecasting. *************************** Please study the documentation carefully, any queries about the documentation or the procurement process must be submitted via the discussions functionality within Yortender (www.yortender.gov.uk) no later than (7) days before the date for submitting the completed form.***************************

More information

Links

Award information

Awarded date

2 April 2015

Contract start date

6 April 2015

Contract end date

5 April 2018

Total value of contract

£91,861

This contract was awarded to 1 supplier.

Connection Point Technology Ltd

Address

Evolution House, 34 - 36 Springwell Road, Leeds, West Yorkshire, LS12 1AW

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Roy Banks

Address

Evolution House
34 - 36 Springwell Road
Leeds
LS12 1AW
UK

Telephone

0113 3950138

Email

roy.banks@leeds.gov.uk

Website

https://www.yortender.co.uk/procontract/supplier.nsf