Published date: 10 January 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 12 February 2018

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

  • Research and development consultancy services - 73200000

Location of contract

SL1 3UF

Value of contract

£0

Procurement reference

SBC - 018301

Published date

10 January 2018

Closing date

12 February 2018

Contract start date

1 May 2018

Contract end date

10 September 2018

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Slough Borough Council invites quotations for the provision of resident satisfaction surveys of all of the council's tenants (6,020 households) and leaseholders (1,328 households).

The service has carried out annual satisfaction surveys up until 2013 however, no company has managed to achieve a statistically significant return of leaseholder surveys. The timing of this survey has been influenced by the Leasehold Services Team as the best time of year to survey leaseholders as it sits outside of the service charge invoicing/consultation process


The Authority would require the services of a research company to carry out a three wave postal survey with all council tenants and leaseholders.

Surveys must be delivered to all of the council's tenants and leaseholders, resulting in a statistically significant response rate to give confidence that the feedback is representative of the ward/area. The survey must be carried during the months January and February 2018 and the results reported by September 2018. It should be noted that, whilst the stock numbers in the Colnbrook and Poyle ward are low, they consist mainly of mobile home bases to accommodate the traveller community and it is important to gain feedback from that community in order to tailor the service to meet their needs.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Frederick Narmh (SBC)

Address

51 Bath Road
Slough
Berkshire
SL1 3UF
United Kingdom

Telephone

01753 875683

Email

frederick.narmh@slough.gov.uk

Website

https://www.slough.gov.uk