Published date: 21 July 2023
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Postal and telecommunications services - 64000000
Location of contract
United Kingdom
Value of contract
£0
Procurement reference
ACC001-DN679007-14494990
Published date
21 July 2023
Closing date
21 August 2023
Closing time
1pm
Contract start date
4 October 2023
Contract end date
3 October 2026
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services.
Including but not limited to:
Out of Hours Contact Center Call Handling,
Planned / Scheduled call handling
Overflow Call Handling
The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision.
A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner.
Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion.
Date of Publication: 21st July 2023
Closing Date & Time: 21st August 2023 at 13:00hrs
All correspondence must be via the Proactis eTendering portal:
https://procontract.due-north.com/
No email correspondence will be responded to.
About the buyer
Address
Charlestown House, Acorn Park Industrial Estate
Charlestown
Shipley
BD17 7SW
United Kingdom
Website
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Closing: 21 August 2023, 1pm
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