Published date: 15 November 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 October 2024, 12am

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£348,650

Procurement reference

BIP903079599

Published date

15 November 2024

Closing date

22 October 2024

Closing time

12am

Contract start date

4 November 2024

Contract end date

3 November 2028

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

CITB have a requirement for a 'Voice of the Customer' (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.

More information

Links

Award information

Awarded date

22 October 2024

Contract start date

4 November 2024

Contract end date

3 November 2028

Total value of contract

£348,650

This contract was awarded to 1 supplier.

Qualtrics Ireland Limited

Address

Costello House
1 Clarendon Row
Dublin
D02 TA43

Reference

None

Supplier is SME?

No

About the buyer

Address

Sand Martin House
Bittern Way
King's Lynn
PE31 6RH
UK

Telephone

+443004567000

Email

citb-procurement@gov.sscl.com