Published date: 19 September 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 August 2018

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

South East

Value of contract

£550,000 to £750,000

Procurement reference

SHEPWAY001-DN354271-58403326

Published date

19 September 2018

Closing date

28 August 2018

Contract start date

5 November 2018

Contract end date

4 November 2023

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Folkestone and Hythe District Council is currently going through a process of Digital Transformation to facilitate a flexible working culture. A strategy for cloud based telecommunications infrastructure has now been approved, using Skype for Business (SfB) and the next steps are to design and procure a suitable omni channel contact centre.

The expectation is that the hosted solution will:
Provide an affordable replacement for the ageing and end-of-life Alcatel system;
Support mobile and flexible working by bringing together telephony, video conferencing and instant messaging;
Provide functionality that moves with the user - accessible via a laptop, desktop, tablet or smart phone;
Reduce the need for travel through the introduction of video conferencing and collaboration, resulting in reduced travel costs;
Meet the future needs of FHDC by being agile, flexible and scalable, to meet changing business needs over the coming years;
Allow federation and collaboration with other district and county councils, partner agencies and suppliers.

Procurement via CCS Framework RM1045 Network Services (Lot 10 Integrated communications)

Award information

Awarded date

19 September 2018

Contract start date

5 November 2018

Contract end date

4 November 2023

Total value of contract

£703,312.25

This contract was awarded to 1 supplier.

Gamma Telecom Limited

Address

The Port House
Marina Keep
Port Solent
Portsmouth
Hampshire
PO6 4TH

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Ade Agboola

Address

Civic Centre
Folkestone
CT20 2QY
United Kingdom

Email

ade.agboola@folkestone-hythe.gov.uk

Website

https://www.folkestone-hythe.gov.uk/your-council/council-information/contracting