Published date: 11 March 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 October 2020, 1pm

Contract summary

Industry

  • Public relations services - 79416000

Location of contract

United Kingdom

Value of contract

£37,639,285

Procurement reference

ITT_238

Published date

11 March 2021

Closing date

9 October 2020

Closing time

1pm

Contract start date

2 August 2021

Contract end date

1 August 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC).

The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry.
The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.

Award information

Awarded date

11 February 2021

Contract start date

2 August 2021

Contract end date

1 August 2026

Total value of contract

£37,639,285

This contract was awarded to 1 supplier.

ARVATO LIMITED

Address

One, Fleet Place,
LONDON
EC4M 7WS
GB

Reference

Companies House number: 03923307

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Cheylesmore House South
Coventry
CV1 2WT
England

Email

esfaprocurement.help@education.gov.uk