Published date: 13 May 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 April 2024, 12am

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

Wales

Value of contract

£30,000

Procurement reference

PS/24/37

Published date

13 May 2024

Closing date

23 April 2024

Closing time

12am

Contract start date

24 April 2024

Contract end date

23 April 2025

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

DVLA currently provides a customer service accessibility provision for deaf customers who use British Sign Language (BSL). 'Video Relay Services' allow deaf customers to use their 1st language (BSL) to communicate with businesses. Usage on this service has been higher than expected and as such, the DVLA is looking to procure a contract which will allow more deaf customers to contact us.

The current Video Relay Service is with DA Languages who provide us with Sign Solutions 'Interpreters Live!' service. Since it's launch in November 2023, the service has been very successful, reflected by the increased take up. A significant amount of work went in to implementing the Video Relay Service with DA Languages, including the technical set up of the incoming phone number, the advertising of this service on GOV.UK and through the Interpreters Live! app and web site and the creation of specific reporting. Additionally, all Contact Centre advisors and line managers were trained in the use of this service and are now comfortable with how it works. Retaining the current technology would mean we are able to provide continuity of service without having to redo all of the implementation and training work that has been put in, providing value for money for the DVLA.

More information

Attachments

Award information

Awarded date

24 April 2024

Contract start date

24 April 2024

Contract end date

23 April 2025

Total value of contract

£30,000

This contract was awarded to 1 supplier.

D A LANGUAGES LIMITED

Address

D A Languages Ltd, Statham House,Talbot Road, Stretford
MANCHESTER
M32 0FP
GB

Reference

Companies House number: 06207784

Supplier is SME?

No

Supplier is VCSE?

No

Attachments

About the buyer

Contact name

Kelly Gimblett

Address

Longview Road,Clase
SWANSEA
SA67JL
Wales

Telephone

01792 662190

Email

kelly.gimblett@dvla.gov.uk