Published date: 13 May 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
Wales
Value of contract
£30,000
Procurement reference
PS/24/37
Published date
13 May 2024
Closing date
23 April 2024
Closing time
12am
Contract start date
24 April 2024
Contract end date
23 April 2025
Contract type
Service contract
Procedure type
Single tender action (below threshold)
A direct contract with a single supplier, without competition.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
DVLA currently provides a customer service accessibility provision for deaf customers who use British Sign Language (BSL). 'Video Relay Services' allow deaf customers to use their 1st language (BSL) to communicate with businesses. Usage on this service has been higher than expected and as such, the DVLA is looking to procure a contract which will allow more deaf customers to contact us.
The current Video Relay Service is with DA Languages who provide us with Sign Solutions 'Interpreters Live!' service. Since it's launch in November 2023, the service has been very successful, reflected by the increased take up. A significant amount of work went in to implementing the Video Relay Service with DA Languages, including the technical set up of the incoming phone number, the advertising of this service on GOV.UK and through the Interpreters Live! app and web site and the creation of specific reporting. Additionally, all Contact Centre advisors and line managers were trained in the use of this service and are now comfortable with how it works. Retaining the current technology would mean we are able to provide continuity of service without having to redo all of the implementation and training work that has been put in, providing value for money for the DVLA.
Award information
Awarded date
24 April 2024
Contract start date
24 April 2024
Contract end date
23 April 2025
Total value of contract
£30,000
This contract was awarded to 1 supplier.
D A LANGUAGES LIMITED
Address
D A Languages Ltd, Statham House,Talbot Road, Stretford
MANCHESTER
M32 0FP
GBReference
Companies House number: 06207784
Supplier is SME?
No
Supplier is VCSE?
No
Attachments
-
- RM6141-Framework-Schedule-6-Order-Form REDACTED.pdf
- Signed contract
About the buyer
Contact name
Kelly Gimblett
Address
Longview Road,Clase
SWANSEA
SA67JL
Wales
Telephone
01792 662190
Share this notice
Closing: 23 April 2024, 12am