Published date: 18 March 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 18 October 2021, 4pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World

Value of contract

£211,876,932.50

Procurement reference

CCCS20A15 01

Published date

18 March 2022

Closing date

18 October 2021

Closing time

4pm

Contract start date

16 February 2022

Contract end date

16 February 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

New Provision of Contract Centre Services for Single Service Centre. Utilising new framework. SERCO Contract. 2 of 2 contracts for Provision of Contact Centre Services for The Single Service Centre

More information

Attachments

Award information

Awarded date

16 February 2022

Contract start date

16 February 2022

Contract end date

16 February 2024

Total value of contract

£211,876,932.50

This contract was awarded to 1 supplier.

Serco

Address

23 Holland Avenue
SUTTON
SM2 6HW
GB

Reference

Companies House number: 00242246

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Crown Commercial Service on behalf of UK Health Security Agency : UK Health Security Agency

Address

Floor 9, The Capital Building, Old Hall Street
Liverpool
L3 9PP
England

Telephone

3450103503

Email

supplier@crowncommercial.gov.uk

Website

https://www.gov.uk/government/organisations/crown-commercial-service