Published date: 26 January 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Personnel-training services - 79632000
Location of contract
DA2 6QE
Value of contract
£128,750
Procurement reference
DN689693
Published date
26 January 2024
Closing date
24 October 2023
Closing time
12pm
Contract start date
1 January 2024
Contract end date
31 December 2025
Contract type
Service contract
Procedure type
Competitive quotation (below threshold)
The buyer selects a group of potential suppliers to invite to tender.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to:
• Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening.
• Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service
• Increase customer satisfaction and employee engagement metrics
Award information
Awarded date
20 December 2024
Contract start date
1 January 2024
Contract end date
31 December 2025
Total value of contract
£128,750
This contract was awarded to 1 supplier.
Mary Gober International Limited TA MGI Learning
Address
2 Communications Road, Greenham Business Park, Newbury, Berkshire, England, RG19 6AB
Reference
Companies House number: 04681819
Value of contract
£128,750
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
Procurement Team
Address
Mariner House, Galleon Boulevard, Crossways Business Park
Dartford
DA26QE
England
Telephone
03003230011
Share this notice
Closing: 24 October 2023, 12pm
All content is available under the
