Published date: 27 January 2023

Last edited date: 27 January 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 8 February 2023, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

M22 9TA

Value of contract

£0

Procurement reference

IT-412-60-554

Published date

27 January 2023

Closing date

8 February 2023

Closing time

12pm

Contract start date

14 February 2023

Contract end date

15 February 2023

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

WCHG are looking to procure a new unified communications solution for use throughout the business. Our principles for transformation include being both mobile and cloud first so we will be looking to procure a UCaaS solution that is device agnostic.
WCHG's key aims for the unified communications implementation project include:
Streamlining communication: WCHG want to implement a UC solution to integrate our existing communication methods into a single platform, making it faster and more efficient.
Enhancing collaboration: The UC system should include tools for web conferencing, screen sharing, and document collaboration, which can help to break down barriers between different locations and teams.
Improving productivity: WCHG needs a UC system that will provide colleagues with easy access to all communication tools in one place, enabling users to easily switch between them, and facilitating improved productivity and responsiveness
Cost savings: The UC solution should help to reduce costs associated with traditional telephone services and hardware.
PCI compliance: Reduction in the capture of PCI further protecting customer data.
Enhancing customer service: The UC solution should help to improve customer service by making it easier for employees to respond to customer enquiries and resolve issues more quickly.
Increased Availability: WCHG want to increase system availability and achieve 99.999% uptime for the UC solution
Scalability: The UC system should be scalable, allowing WCHG to add or remove users and devices as needed.
Security: The UC system should secure the communication and data, by including different security measures such as firewalls, VPN, encryption, and authentication.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Liam Gilmore

Address

8 Poundswick Lane
Wythenshawe
Manchester
M22 9TA
United Kingdom

Telephone

0300 111 0000

Email

liam.gilmore@wchg.org.uk