Published date: 15 July 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 August 2016

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

HU17 9BA

Value of contract

£100,000 to £150,000

Procurement reference

AAWA-MS9K1E-ABVP-ZF7AR1

Published date

15 July 2016

Closing date

17 August 2016

Contract start date

3 October 2016

Contract end date

31 October 2021

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

This tender exercise is for the purchase of a Configuration Management Database (CMDB) on-premise hosted solution. Economic Operators are invited to submit a tender to assist in the redesign of the East Riding of Yorkshire Council's ICT Service Desk CRM solution, along with its processes. Through the implementation and development of the chosen solution the Council is aiming to reduce manual administration and increase automation, create a central point of contact for ICT, and facilitate approval processes within the system to provide better audit trails. The solution provided will be required to realise and sustain the following benefits, post-implementation for the term of the contract: More efficient and productive workforce through automated processes Reduction in manual intervention More efficient use of staff time / reduction in unproductive time Improve response times to resolve calls Increased customer satisfaction Improved performance, monitoring and data collection to reduce back office processing and improve data quality Increased controls and improved audit trail for processes requiring authorization A single Economic Operator will be awarded the contract and this will be the company who achieves the highest score against the published Award Criteria.

More information

Additional text

Instructions to Suppliers: All tender documentation can be obtained from the following e-Tendering portal:

https://www.yortender.co.uk

About the buyer

Contact name

East Riding of Yorkshre Council

Address

East Riding of Yorkshre Council
County Hall
Beverley
HU17 9BA
UK

Telephone

01482 395357

Email

procurement@eastriding.gov.uk