Published date: 25 November 2024

Last edited date: 2 December 2024

This notice was replaced on 14 March 2025

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 14 March 2025)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

  • Office-support services - 79500000

Location of contract

United Kingdom

Value of contract

£200,000 to £460,000

Procurement reference

LBBRENT001-DN750540-28586451

Published date

25 November 2024

Closing date

30 December 2024

Closing time

12pm

Contract start date

1 April 2025

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis.

It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension.

The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams.

Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests.

The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA.

All information can be found here:
https://procontract.due-north.com/Procurer/Advert/View?advertId=d5820261-1da7-ef11-8132-005056b64545&fromAdvertEvent=True

More information

Previous notice about this procurement

Service Desk Telephone Support - Shared Technology Services

  • Opportunity
  • Published 25 November 2024

About the buyer

Contact name

Mike Ligorio

Address

Brent Civic Centre
Engineers Way
Wembley
HA9 0FJ
United Kingdom

Telephone

+44 2089371748

Email

Mike.Ligorio@brent.gov.uk

Website

http://www.brent.gov.uk/