Published date: 12 October 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 October 2020, 11:45am

Contract summary

Industry

  • Remote access software package - 48514000

  • Remote access software development services - 72212514

  • Computer network services - 72700000

Location of contract

London

Value of contract

£100,000 to £500,000

Procurement reference

BIP533641234

Published date

12 October 2020

Closing date

30 October 2020

Closing time

11:45am

Contract start date

1 December 2020

Contract end date

30 November 2022

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

To be able to deliver the above high-level objective, we (Wandle Housing Association) are looking to engage with an IT business partner to work with and support us to provide the following support services:

1. Monitoring our systems and service to ensure its proper function
2. 3rd line support and maintenance for our on-premise Virtual Infrastructure and O365, Azure AD Services.
3. Project management & delivery
4. ITIL service lifecycle, release, patch and change management
5. To operate Wandle's Backup and DR solution
6. Cost-effective solution

Please Note: Wandle Housing Association has outsourced its Network support and Backup and DR Support to other IT Business Partners. You will be required to liaise with these providers to operate the systems as deemed necessary as part of the 3rd line support.

Wandle Housing Association will be using Delta eSourcing as their procurement portal. The portal can be accessed via https://www.delta-esourcing.com and will be used throughout this tender process for all announcements, updates, queries and tender documentation submission.

Any questions about the procurement process and the associated Invitation to Tender documentation must be submitted through Delta by 5pm on Monday 26th October 2020. Please do not submit clarification questions to individuals' emails as these will not be answered.

The closing date for tender submissions is 12 noon on Friday 30th October 2020 after which no submissions will be accepted.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Mr Chris Robinson

Address

Second Floor
Minerva House
London
SE1 9BB
UK

Telephone

07957950137

Email

christopherrobinson@wandle.com