Published date: 17 June 2015

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 January 2015

Contract summary

Industry

  • Integrated telecommunications services - 64227000

Location of contract

East Midlands

Value of contract

£400,000

Procurement reference

MT155714

Published date

17 June 2015

Closing date

1 January 2015

Contract start date

1 September 2015

Contract end date

31 August 2018

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Futures Housing Group currently utilises Cisco Unified Communications Manager (CCUM) with IPFX. To enable strategic objectives relating to customer 'channel shift' and improved organisational communications a Unified Communications system with multi channel Contact Centre is required. The supplier must also provide services to take over supporting the organisations existing Cisco based LAN/WAN infrastructure (currently provided by the existing CCUM/IPFX incumbent).
Organisational communication improvement via telephone, email, instant messaging, video and desktop sharing/collaboration is required, with customers benefitting from multiple communication channel options including telephone, email, SMS, Skype, web chat and video, being managed by our Customer Services Teams via a Contact Centre in a consistent manner at first point of contact. The UC and CC systems must work in a multi site environment supporting fixed (desk based), mobile, remote and flexible working team members using a range of devices.
Existing ISDN based communications are to be replaced with SIP to enable efficiencies, rationalisation and improve organisational resilience and flexibility. Upgrade and/or replacement options for the existing CCUM and IPFX systems will be considered.
Futures Housing Group has identified Microsoft Lync 2013 as a potential UC system and Aspect Unified IP and Enghouse EICC (formerly Zeacom) as potential CC solutions and is seeking proposals by Competitive Dialogue either based upon these systems or upon equal and approved alternatives meeting or exceeding the same capabilities

More information

Links

Award information

Awarded date

10 June 2015

Contract start date

1 September 2015

Contract end date

31 August 2018

Total value of contract

£400,000

This contract was awarded to 1 supplier.

Amillan Ltd

Address

Number 1 Highlands Court,Cranmore Avenue, Solihull

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Procurement Team

Address

PO Box 6458 Asher Lane
Ripley
Derby
DE5 3RE

England

Telephone

+44 8450948361

Email

john.thornhill@futureshg.co.uk

Website

www.procuringourfutures.co.uk