Published date: 27 September 2023

This notice was replaced on 25 January 2024

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 25 January 2024)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • General public services - 75110000

Location of contract

SW1P 4DF

Value of contract

£271,000,000

Procurement reference

CF-0341000D58000000L5A4EAK

Published date

27 September 2023

Closing date

10 January 2022

Closing time

12pm

Contract start date

30 August 2023

Contract end date

29 August 2027

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty's Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services.

UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally.

UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes.

To achieve this, the VCAS requirements will cover the following activities:

- Provision of VCAS Centres (infrastructure and people)

- Appointment booking

- Priority / added-value services

- Fees

- Identity check and document verification

- Document upload

- Biometric capture

- Digital interviewing

- Vignette services

- HMPO specific requirements

- Complaints and customer insight

The procurement has been divided into 5 geographical lots:

(1) Africa and Middle East

(2) Americas, Canada, Australasia and Europe

(3) China and Taiwan

(4) Asia and Asia Pacific

(5) The UK

Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes.

This Contract Award Notice is for Lot 4 Only.

Further award notices will be published following the Award of all other Lots.

More information

Previous notice about this procurement

Visa and Citizenship Application Services - Lot 4 - Asia and Asia Pacific

  • Awarded contract
  • Published 27 September 2023

Attachments

Additional text

For the avoidance of doubt, the Authority has included the value set out within the Prior Information Notice within this Contract Notice however it is not possible to definitively determine the value of this opportunity due to the fact that its actual value is dependent on the extent to which it is utilised by the the end user, including extension options and volume variability.

Award information

Awarded date

30 August 2023

Contract start date

30 August 2023

Contract end date

29 August 2027

Total value of contract

£271,000,000

This contract was awarded to 1 supplier.

VF Worldwide Holdings Ltd

Address

MANOR HOUSE | 1ST FLOOR | CNR ST GEORGE/CHAZAL STREETS | PORT LOUIS NW1 6QE

Reference

None

Supplier is SME?

No

About the buyer

Contact name

Andrew Vanson

Address

2 Marsham Street
London
SW1P 4DF
GB

Email

Andrew.Vanson@homeoffice.gov.uk