Published date: 7 January 2016
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Hardware consultancy services - 72100000
Software programming and consultancy services - 72200000
Data services - 72300000
Computer-related services - 72500000
Computer support and consultancy services - 72600000
Location of contract
North East, South East, South West, Northern Ireland
Value of contract
£25,000
Procurement reference
ITSUPP
Published date
7 January 2016
Closing date
12 February 2016
Contract start date
1 April 2016
Contract end date
31 March 2019
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The National Museum of the Royal Navy (NMRN) wishes to appoint a single IT support provider for 3rd line support for its existing circa 300 user base, project and infrastructure advice and to also assist in the upgrade of the existing infrastructure.
The main features of the services required are:
a. Phone support to both the IT Manager and IT Technician on any IT related issues.
b. Email support to both the IT Manager and IT Technician on any IT related issues.
c. On-site support with a next working day SLA for issues escalated by IT Manager.
d. Remote support of servers and infrastructure at all sites.
e. Recommendations of new technologies or different ways of working.
f. Implementation of new hardware and software as the requirement arises and in accordance with the NMRN IT Strategy.
Full tender document is available on request.
About the buyer
Contact name
Phil George
Address
HM Naval Base (PP66)
Portsmouth
PO1 3NH
England
Website
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Closing: 12 February 2016
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