Published date: 22 June 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
SS2 6ER
Value of contract
£79,937
Procurement reference
DN613991
Published date
22 June 2022
Closing date
25 May 2022
Closing time
3pm
Contract start date
1 August 2022
Contract end date
31 July 2023
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Provision of a customer online self-serve portal.
This is a forms-based web portal and mobile app where customers can request services from SBC. There is an optional sign up in which customers can receive updates for certain services and can view their council tax and benefits payments, previous service requests and bookings. Our service area team are able to amend the platform by creating new user pathways, adding COTS modules, as well as basic UI features. The service team are also able to view forms in progress, review tickets that have been raised by users and amend specific cases where needed.
The portal is module based with a bookings and payment function.
There are 3 integrations with back-office systems including recycling & waste, Highways and Revenues & Benefits.
Award information
Awarded date
26 May 2022
Contract start date
1 August 2022
Contract end date
31 July 2023
Total value of contract
£79,937
This contract was awarded to 1 supplier.
ABAVUS LIMITED
Address
11 The Shrubberies George Lane
LONDON
E18 1BD
GBReference
Companies House number: 06082412
Value of contract
£79,937
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
Niki Mistry
Address
Civic Centre
SOUTHEND-ON-SEA
SS26EN
England
Telephone
01702534921
Website
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Closing: 25 May 2022, 3pm
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