Published date: 20 September 2016

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 26 July 2016

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£49,750

Procurement reference

16/17 BCI 06

Published date

20 September 2016

Closing date

26 July 2016

Contract start date

27 July 2016

Contract end date

1 November 2016

Contract type

Not applicable

Procedure type

Not applicable

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Assignment under the Market Research MR130001 Agreement Contract.

Making Tax Digital (MTD) was announced at Budget 2015, with more detailed business specific commitments. It is a core element of HMRC's transformation which seeks to deliver greater voluntary compliance, improved HMRC operational efficiencies and enhanced customer experience, by integrating tax into day to day business processes, removing the need for an annual return for many business customers. There is a need to demonstrate the effectiveness of our design to customers (via prompts and nudges) that would be presented to them within the software to address errors at source. Insight gained from the co-design research will support; delivery of tax gap benefits through the reduction in errors, an improvement in business customer experience in managing their tax affairs and will potentially enhance the role of agents by leveraging their engagement to address potential risks before submission. This qualitative research will explore in-depth the underlying causes of an initial, prioritised selection of error including simple and technical errors.

More information

Attachments

Award information

Awarded date

27 July 2016

Contract start date

27 July 2016

Contract end date

1 November 2016

Total value of contract

£49,750

This contract was awarded to 1 supplier.

Jigsaw Research

Address

1-2 Berners St, London W1T 3LA

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Olayinka Ege

Address

100 Parliament Street
London
SW1A 2BQ
England

Email

olayinka.ege@hmrc.gsi.gov.uk