Published date: 14 March 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 December 2024, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

  • Office-support services - 79500000

Location of contract

England

Value of contract

£396,664

Procurement reference

LBBRENT001-DN750540-03566312

Published date

14 March 2025

Closing date

30 December 2024

Closing time

12pm

Contract start date

1 April 2025

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis.

It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension.

The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams.

Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests.

The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA.

More information

Previous notice about this procurement

Service Desk Telephone Support - Shared Technology Services

  • Opportunity
  • Published 25 November 2024, last edited 2 December 2024

Links

Award information

Awarded date

14 March 2025

Contract start date

1 April 2025

Contract end date

31 March 2027

Total value of contract

£396,664.71

This contract was awarded to 1 supplier.

Node4 Ltd

Address

Millennium Way, Pride Park, Derby, Derbyshire, DE24 8HZ, United Kingdom

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mike Ligorio

Address

Brent Civic Centre
Engineers Way
Wembley
HA9 0FJ
United Kingdom

Telephone

+44 2089371748

Email

Mike.Ligorio@brent.gov.uk

Website

http://www.brent.gov.uk/