Published date: 9 November 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 December 2023, 12pm

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

England

Value of contract

£132,000

Procurement reference

CHPH001-DN698009-29850675

Published date

9 November 2023

Closing date

7 December 2023

Closing time

12pm

Contract start date

29 March 2024

Contract end date

28 March 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday.

CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open.

CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP.

More information

Additional text

Completed documents must be submitted via the ProContract e-tendering portal.

You can access the tender pack on the ProContract Portal:
https://procontract.due-north.com/Procurer/Advert/View?advertId=9ee3e0d9-657d-ee11-8125-005056b64545&fromAdvertEvent=True

The project reference is DN698009.

if your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the registration process.

About the buyer

Contact name

Julie Dunsmuir-Watts

Address

Myriad House
33 Springfield Lyons Approach
Chelmsford
CM2 5LB
United Kingdom

Telephone

+44 1245613136

Email

Julie.Dunsmuir-Watts@chp.org.uk

Website

https://www.chp.org.uk/