Published date: 6 December 2019
Last edited date: 6 December 2019
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Administrative services for business operations - 75112000
Location of contract
Any region
Value of contract
£166,700,000
Procurement reference
CF00206
Published date
6 December 2019
Closing date
31 March 2014
Contract start date
1 April 2014
Contract end date
31 March 2021
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Provision of Application centres and associated processing - Visa application centres regions 1 and 4 Africa and EuroMed
More information
Attachments
-
- Terms and Conditions (Red).pdf
- Contract schedules
- Contract Terms and Conditions
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- Schedule 01- Definitions (Red).pdf
- Contract schedules
- Schedule 1 Definitions
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- Schedule 02 - Statement of Requirements (Red).pdf
- Contract schedules
- Schedule 2 Statement of Requirements
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- Schedule 02 - SOR Service Pack 11 Part B (Red).pdf
- Contract schedules
- Schedule 2 SOR Service Pack 11
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- Schedule 03 - Suppliers Solution (Red).pdf
- Contract schedules
- Schedule 3 Supplier Solution
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- Schedule 04 - Security (Red).pdf
- Contract schedules
- Schedule 4 Security
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- Schedule 04 - Security, Annex 4-3 (Red).pdf
- Contract schedules
- Schedule 4 Security annex 4-3
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- Schedule 05 - Transition (Red).pdf
- Contract schedules
- Schedule 5 Transition
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- Schedule 05 - Transition, Annex 5-3 Appendix A (Red).pdf
- Contract schedules
- Schedule 5 Transition Annex 5-3
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- Schedule 07 - Service Levels and Service Credits (Red).pdf
- Contract schedules
- Schedule 7 Service Levels and Service Credits
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- Schedule 08 - Governance and Contract Management (Red).pdf
- Contract schedules
- Schedule 8 Governance and Contract management
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- Schedule 09 - Exit Management (Red).pdf
- Contract schedules
- Schedule 9 Exit Management
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- Schedule 10 - Change Control (Red).pdf
- Contract schedules
- Schedule 10 Change Control
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- Schedule 11 - Personnel (Red).pdf
- Contract schedules
- Schedule 11 Personnel
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- Schedule 12 - Subcontractors (Red).pdf
- Contract schedules
- Schedule 12 Subcontractors
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- Schedule 13 - Facilities (Red).pdf
- Contract schedules
- Schedule 13 Facilities
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- Schedule 14 - Management Systems and Reporting (Red).pdf
- Contract schedules
- Schedule 14 Management Systems and Reporting
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- Schedule 15 - Audit Access (Red).pdf
- Contract schedules
- Schedule 15 Audit Access
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- Schedule 16 - Sustainability (Red).pdf
- Contract schedules
- Schedule 16 Sustainability
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- Schedule 17 - Insurance (Red).pdf
- Contract schedules
- Schedule 17 Insurance
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- Schedule 18 - Parent Company Guarantee (Red).pdf
- Contract schedules
- Schedule 18 Parent Company Guarantee
-
- Schedule 19 - Financial Distress (Red).pdf
- Contract schedules
- Schedule 19 Financial Distress
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- Schedule 20 - Continuous Improvement (Red).pdf
- Contract schedules
- Schedule 20 Continuous Improvement
-
- Schedule 21 - BCDR (Red).pdf
- Contract schedules
- Schedule 21 BCDR
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- Schedule 22 - Commercially Sensitive Information (Red).pdf
- Contract schedules
- Schedule 22 Commercially Sensitive Information
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- Schedule 23 - User Pays Services (Red).pdf
- Contract schedules
- Schedule 23 User Pays Services
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- Schedule 06 - Pricing, Payment and Invoicing (Red).pdf
- Contract schedules
- Schedule 6 Pricing, Payment and Invoicing
Award information
Awarded date
27 September 2013
Contract start date
1 April 2014
Contract end date
31 March 2021
Total value of contract
£166,700,000
This contract was awarded to 1 supplier.
TELEPERFORMANCE LIMITED
Address
Bond Street
BRISTOL
Avon
BS1 3LG
GBReference
Companies House number: 02060289
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Carol Henthorn
Address
Peel Building, Marsham Street
LONDON
SW1P4DF
England
Telephone
0000
Share this notice
Closing: 31 March 2014