Next Generation of Visa (NGOV) Services - International

Contract summary

Industry

• Administrative services for business operations - 75112000

Location of contract

Any region

Value of contract

£166,700,000

Procurement reference

CF00206

Published date

6 December 2019

Closing date

31 March 2014

Contract start date

1 April 2014

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

Provision of Application centres and associated processing - Visa application centres regions 1 and 4 Africa and EuroMed

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More information

Attachments

• Terms and Conditions (Red).pdf
• Contract schedules
• Contract Terms and Conditions

• Schedule 01- Definitions (Red).pdf
• Contract schedules
• Schedule 1 Definitions

• Schedule 02 - Statement of Requirements (Red).pdf
• Contract schedules
• Schedule 2 Statement of Requirements

• Schedule 02 - SOR Service Pack 11 Part B (Red).pdf
• Contract schedules
• Schedule 2 SOR Service Pack 11

• Schedule 03 - Suppliers Solution (Red).pdf
• Contract schedules
• Schedule 3 Supplier Solution

• Schedule 04 - Security (Red).pdf
• Contract schedules
• Schedule 4 Security

• Schedule 04 - Security, Annex 4-3 (Red).pdf
• Contract schedules
• Schedule 4 Security annex 4-3

• Schedule 05 - Transition (Red).pdf
• Contract schedules
• Schedule 5 Transition

• Schedule 05 - Transition, Annex 5-3 Appendix A (Red).pdf
• Contract schedules
• Schedule 5 Transition Annex 5-3

• Schedule 07 - Service Levels and Service Credits (Red).pdf
• Contract schedules
• Schedule 7 Service Levels and Service Credits

• Schedule 08 - Governance and Contract Management (Red).pdf
• Contract schedules
• Schedule 8 Governance and Contract management

• Schedule 09 - Exit Management (Red).pdf
• Contract schedules
• Schedule 9 Exit Management

• Schedule 10 - Change Control (Red).pdf
• Contract schedules
• Schedule 10 Change Control

• Schedule 11 - Personnel (Red).pdf
• Contract schedules
• Schedule 11 Personnel

• Schedule 12 - Subcontractors (Red).pdf
• Contract schedules
• Schedule 12 Subcontractors

• Schedule 13 - Facilities (Red).pdf
• Contract schedules
• Schedule 13 Facilities

• Schedule 14 - Management Systems and Reporting (Red).pdf
• Contract schedules
• Schedule 14 Management Systems and Reporting

• Schedule 15 - Audit Access (Red).pdf
• Contract schedules
• Schedule 15 Audit Access

• Schedule 16 - Sustainability (Red).pdf
• Contract schedules
• Schedule 16 Sustainability

• Schedule 17 - Insurance (Red).pdf
• Contract schedules
• Schedule 17 Insurance

• Schedule 18 - Parent Company Guarantee (Red).pdf
• Contract schedules
• Schedule 18 Parent Company Guarantee

• Schedule 19 - Financial Distress (Red).pdf
• Contract schedules
• Schedule 19 Financial Distress

• Schedule 20 - Continuous Improvement (Red).pdf
• Contract schedules
• Schedule 20 Continuous Improvement

• Schedule 21 - BCDR (Red).pdf
• Contract schedules
• Schedule 21 BCDR

• Schedule 22 - Commercially Sensitive Information (Red).pdf
• Contract schedules
• Schedule 22 Commercially Sensitive Information

• Schedule 23 - User Pays Services (Red).pdf
• Contract schedules
• Schedule 23 User Pays Services

• Schedule 06 - Pricing, Payment and Invoicing (Red).pdf
• Contract schedules
• Schedule 6 Pricing, Payment and Invoicing

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Award information

Awarded date

27 September 2013

Contract start date

1 April 2014

Contract end date

31 March 2021

Total value of contract

£166,700,000

This contract was awarded to 1 supplier.

TELEPERFORMANCE LIMITED

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About the buyer

Contact name

Carol Henthorn

Address

Peel Building, Marsham Street
LONDON
SW1P4DF
England

Telephone

0000

Email

carol.henthorn2@homeoffice.gov.uk