Published date: 16 September 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
BS1 5TR
Value of contract
£920,000
Procurement reference
BRISTOLCC001-DN737719-78168035
Published date
16 September 2024
Closing date
6 September 2024
Closing time
11:59pm
Contract start date
9 September 2024
Contract end date
8 September 2026
Contract type
Supply contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution.
The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs.
The solution should offer a conversational language model (AI) that would be available to citizens when they call.
Award information
Awarded date
7 September 2024
Contract start date
9 September 2024
Contract end date
8 September 2026
Total value of contract
£920,000
This contract was awarded to 1 supplier.
ICS.AI Limited
Address
RG24 8AG
Reference
None
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
Debbie Knight
Address
City Hall
College Green
Bristol
BS1 5TR
England
Website
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Closing: 6 September 2024, 11:59pm
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