Published date: 3 April 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 January 2025, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

LS1 4AP

Value of contract

£16,200 to £32,000

Procurement reference

CF-2951600D0O000000rwimUAA

Published date

3 April 2025

Closing date

30 January 2025

Closing time

12pm

Contract start date

1 March 2025

Contract end date

28 February 2026

Contract type

Not applicable

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Re-procurement of a service desk platform with knowledge management and change management capabilities to support the National Knowledge and Library Services team.

More information

Previous notice about this procurement

Service Desk Software - Knowledge & Library Services

  • Awarded contract
  • Published 27 March 2025

Attachments

Award information

Awarded date

26 March 2025

Contract start date

1 March 2025

Contract end date

28 February 2026

Total value of contract

£32,000

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

"2950 S. Delaware Street, Suite 201

San Mateo California 94403

Reference

None

About the buyer

Contact name

NHSE DDAT Commercial Team

Address

7-8 Wellington Place
Leeds
LS1 4AP
GB

Email

england.commercialqueries@nhs.net