Published date: 8 September 2022

Last edited date: 10 February 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 6 September 2022, 5pm

Contract summary

Industry

  • Research services - 73110000

Location of contract

London

Value of contract

£1,425,000 to £1,900,000

Procurement reference

RM6216

Published date

8 September 2022

Closing date

6 September 2022

Closing time

5pm

Contract start date

17 September 2022

Contract end date

17 September 2026

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

This contract is for the development and management of Transport for London's Customer Satisfaction Surveys.

This contract has the overall aim of delivering greater insight and business improvements to the organisation and to strengthen the understanding of our customers across the Transport for London (TfL) network. This contract ensures that customer needs are discussed at the highest levels within the organisation and provides focus that customer requirements are considered in all decisions that TfL makes.

A mini competition was competed via the CCS Research and Insights Framework RM6126.

More information

Attachments

Award information

Awarded date

7 June 2022

Contract start date

17 September 2022

Contract end date

17 September 2025

Total value of contract

£1,425,000

This contract was awarded to 1 supplier.

KANTAR PUBLIC UK LIMITED

Address

6 More London Place
LONDON
SE1 2QY
GB

Reference

Companies House number: 13663077

Value of contract

£1,425,000

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

The buyer anticipates that charges for the Order form will be £475,000 per annum as outlined in the suppliers pricing proposal.

However, the contract is zero commitment on spend. TfL will only be committed on spend once the supplier has been instructed to undertake surveys.
The initial term of the contract is 3 years, there is the option to extend for a further 1 year. (3+1)

About the buyer

Contact name

Lavinia Tidy-Jones

Address

5 ENDEAVOUR SQUARE
LONDON
E201JN
England

Telephone

02030544379

Email

laviniatidyjones@tfl.gov.uk