UK SBS PS17229 High-Quality Consumer Complaints Data

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

Location of contract

London

Value of contract

£20,000 to £50,000

Procurement reference

UK SBS PS17229

Published date

23 March 2018

Closing date

17 November 2017

Contract start date

7 December 2017

Contract end date

6 December 2020

Contract type

Service contract

Procedure type

Other: Below Threshold

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

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Description

The final date and time for the submission of bids is 17/11/2017 at 14:00

The requirement is for high quality consumer complaints data (as defined in the 'Requirements' section below) for use by consumer protection organisations. The development of the digital infrastructure required to deliver this data is an essential prerequisite, but is ultimately ancillary to the supply of high quality data. To ensure compatibility with the internal systems of the data owners, the contractor must deliver both the high quality data and all necessary data infrastructure.

Note : Please disregard any content in this notice that requests your organisation "to apply directly to the buyer" as this unfortunately a system generated error, that is outside of the Contracting Authorities control .

All tender information MUST be submitted through the CCS eSourcing Portal.

Please ensure you review all attached information to ensure a full understanding of this requirement. All attachments can be found with the RFx attachments tab within the Emptoris System.

This contract will be awarded based on the evaluation criteria set out in the ITQ document.

How to Apply

As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS will be using the CCS eSourcing Suite for this procurement.

To register on the CCS eSourcing portal please follow the details contained within the Additional Information section of this notice.

If you are already registered on the CCS eSourcing portal and wish to register your interest in this opportunity please email; expressionofinterest@crowncommercial.gov.uk

Your email must clearly state:
• the name and reference for the procurement you wish to register for;
• the name of the registered Bidder;
• the name and contact details for the registered individual sending the email.

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More information

Previous notice about this procurement

UK SBS PS17229 High-Quality Consumer Complaints Data

• Opportunity
• Published 3 November 2017, last edited 3 November 2017

Attachments

• PS17229 - Contract.pdf
• Tender notice
• PS17229 - Contract

• PS17229 ITQ Questions.pdf
• Tender notice
• PS17229 ITQ Questions

• PS17229 ITQ Invitation to Quote.pdf
• Tender notice
• PS17229 ITQ Invitation to Quote

• PS17229 AW5.2 Pricing Schedule.xlsx
• Tender notice
• PS17229 AW5.2 Pricing Schedule

Additional text

DO NOT APPLY DIRECTLY TO BUYER

All submissions will be assessed in accordance with the Public Contracts Regulations 2015, for procurement values that exceed Regulation 5 (Threshold amounts)

Responses must be received by the date in the bid documents.

Responses received outside or concurrently using the eSourcing process will not be accepted or considered further for this opportunity.

How to Register on the CCS eSourcing Suite

Full details of this opportunity can be found on the e-sourcing portal please follow instructions below. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'.

Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so.

Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing expressionofinterest@crowncommercial.gov.uk.

Your email must clearly state:
• name and reference for the procurement you wish to register for;
• name of the registered Bidder;
• name and contact details for the registered individual sending the email.

Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder.

As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event.

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Award information

Awarded date

27 November 2017

Contract start date

7 December 2017

Contract end date

6 December 2020

Total value of contract

£92,700

This contract was awarded to 1 supplier.

RESOLVING LIMITED

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About the buyer

Contact name

Owen Lister

Address

Polaris House
North Star Avenue
Swindon
SN2 1FF
England

Telephone

017930867005

Email

ProfessionalServices@uksbs.co.uk

Website

www.uksbs.co.uk