Published date: 22 August 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 September 2024, 12pm

Contract summary

Industry

  • Health and social work services - 85000000

  • Health services - 85100000

  • Miscellaneous health services - 85140000

    • Company health services - 85147000

    • Guidance and counselling services - 85312300

Location of contract

South East

Value of contract

£0

Procurement reference

20240822150732-97209

Published date

22 August 2024

Closing date

19 September 2024

Closing time

12pm

Contract start date

27 January 2025

Contract end date

26 September 2028

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The University of Kent highly values the wellbeing and health of its staff. It chooses to provide an Employee Assistance Programme (EAP) as a major way to show commitment. The EAP is an externally positioned resource, which helps employees with problems that originate both in and outside of the workplace.

The University envisages an uptake of approximately 4,000 employees; however, annual usage of the service fluctuates between 9-10%.

The University makes no guarantee to spend level.

The EAP will provide the following for the cohort of 4,000 employees.

• Free, confidential, 24/7 365 days per year access to its frontline services and ad hoc counselling support
• Structural face to face/telephone/online counselling as assessed and required; this will be a minimum of at least 6 sessions per individual per year. This counselling will be provided in line with service level agreements as specified in the Technical Questionnaire
• Work-Life Information support services in the following areas:
• Life Management & Practical Issues Support, e.g. consumer, financial, debt, family support concerns and advice
• Legal Support
• General Information Services
• Online/Portal/website/app information services
• Individuals can self-refer directly and the service will take indirect referrals from managers, Human Resources and Occupational Health
• Management Support Helpline
• Freephone access from UK landlines and, preferably, mobiles, with a separate Freephone or low cost number for calls from outside the UK
• Critical Incident Telephone Support for individuals and managers (with on Campus support accessible if deemed required)
• Launch Planning Assistance to include Launch Materials and on Campus staff sessions at both Canterbury and Medway campuses.
• Promotional webinars and access to bespoke promotional materials throughout the lifetime of the contract.

The current contract is due to expire in January 2025 and the University of Kent is retendering the requirement.

The contract will commence on the 27/01/2025 and run for a period of 3 years until 26/01/2028.

The University reserves the right to extend the contract for a period of 2 years at the end of the original contract period, agreed annually in 12-month instalments, subject to satisfactory performance of the contract.

More information

Links

About the buyer

Contact name

Claire Baxter

Address

The Registry
Canterbury, Kent
CT2 7NZ
ENG

Email

c.baxter@kent.ac.uk

Website

https://www.kent.ac.uk/finance/procurement.html