Published date: 5 August 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 14 November 2022, 12am

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World

Value of contract

£0

Procurement reference

BIP710690403

Published date

5 August 2022

Closing date

14 November 2022

Closing time

12am

Contract start date

19 December 2022

Contract end date

31 July 2023

Contract type

Service contract

Procedure type

Other: Prior Information

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Rail Safety and Standards Board (RSSB) seeks to obtain market feedback in relation to the high-level business requirements for the CIRAS Reporting App for its subsidiary Confidential Incident Reporting & Analysis Service Ltd. Please respond to the questions in the Expression of Interest (EOI) document. Deadline for EOI submission is 1700 hours on 17 August 2022 electronically - https://rssb.delta-esourcing.com/respond/9K48G6N4H4.

CIRAS provides a confidential health and safety reporting service, enabling staff in our 1900 member companies to raise concerns whilst having their identity protected. A simplified summary of the service is as follows:
- A reporter contacts CIRAS with a concern via webform, freephone or freepost
- CIRAS raises a case in dynamics CRM to manage the interaction
- CIRAS interviews the reporter to obtain full information about the concern and information to ensure we can protect their identity
- CIRAS packages up their concern and passes to the relevant company for action
- The company responds to explain what they have done
- CIRAS shares the response with the reporter so they can see the impact they had.
- The is an urgency in making the app available ASAP to increase reporting rates

Different people will prefer to use different routes for contacting CIRAS, and we want to make this as easy as possible. The rationale for an app includes:
- Enabling more people to raise their concerns by providing an additional channel that works better for some people
- Having an app on a user's phone/device serves as a reminder the service is there for them, so they are more likely to use it.
- Current technology expectations of users who already have apps for internal reporting, particularly the younger generation of reporters who may be more comfortable with an app than a web interface or phone hotline.

More information

Links

About the buyer

Contact name

Hazel Fernandes

Address

The Helicon
1 South Place
London
EC2M 2RB
UK

Telephone

+44231425351

Email

hazel.fernandes@rssb.co.uk