Published date: 2 August 2024

This notice was replaced on 4 September 2024

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 4 September 2024)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Enhanced Messaging Service (EMS) services - 64212200

Location of contract

LS1 4AP

Value of contract

£1,581,130.71

Procurement reference

CF-2507700D0O000000rwimUAA

Published date

2 August 2024

Closing date

31 July 2024

Closing time

12pm

Contract start date

1 August 2024

Contract end date

31 July 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

this is a procurement of an existing service that has been provided by Voodoo plc since July 2021 under Contract Reference C41885 (Commify) and for 23/24 via BC-18752. The existing BC ends 31/07/2024.
This service has been used for the last 4 years as the secondary SMS provider for the key live NHS login service, with Notify.gov.uk as NHS logins primary solution for around 80% of all SMS to patients registering for the NHS login service, to access their patient records, order repeat prescriptions, make GP appointments, and request vaccination boosters in line with the Mobile First initiative. This is a backup service to ensure continuity of service and to prevent any downtime.
The business impact of not extending the service would be the failure to provide a backup service to our primary SMS solution, leaving NHS login vulnerable to service downtime if the primary service is unavailable for any reason.
As with the Business Case for Gov Notify for 24/25 BC - 22379, increased volumes as a result of Mobile First initiatives and National Direct Marketing campaigns commencing in January 23, have delivered a 25% increase in Registration volumes v 2023 volumes, and increases in login activity.
Our 24/25 Predicted Usage forecast has therefore been increased based on actual daily volumes we have seen during this campaign, and an assumed 15% uplift on cost/text from £0.022 to £0.025 (similar uplift has just been applied by Notify from 01/04/24).

Award information

Awarded date

22 July 2024

Contract start date

1 August 2024

Contract end date

31 July 2027

Total value of contract

£1,581,130.71

This contract was awarded to 1 supplier.

Commify UK Limited trading as VOODOO

Address

20 Wollaton Street,
Nottingham NG1 5FW

Reference

None

About the buyer

Contact name

NHS Digital Contract Management

Address

7 and 8 Wellington Place
Leeds
LS1 4AP
United Kingdom

Email

nhsdcontractmanagement@nhs.net