Published date: 5 July 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

Closing: 23 August 2024, 1pm

Contract summary


  • Computer support services - 72610000

Location of contract

Yorkshire and the Humber

Value of contract

£22,731,425 to £31,823,995

Procurement reference


Published date

5 July 2024

Closing date

23 August 2024

Closing time


Contract start date

1 April 2025

Contract end date

31 March 2030

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Primary Care IT / Digital Transformation Support Services through an open procurement process. The preferred Bidder will be required to demonstrate that they can provide and deliver a quality focussed and resilient service model which operates in a sustainable, innovative and flexible way, ensuring service user satisfaction throughout.

The service will be required to:
• Ensure that any transfer and transition of services is effectively managed to ensure a continuation of the existing level of service provision and to prevent de-stabilising the delivery of clinical services;
• Ensure that Services are supported on a 24/7 basis as appropriate to requirement;
• Ensure that all systems, and associated infrastructure, are securely operated and maintained;
• Ensure a proactive support service is available, supporting a clinically essential service, with robust incident management processes;
• Propose innovative and cost-effective strategies to address service improvement and sustainability and /or create financial efficiencies; and
• Fully understand all local and national requirements and work closely with the ICB Places to help them plan better; to discharge their statutory duties; and exploit technology and systems in support of the challenging NHS transformation agenda.

More information

Additional text

e-Procurement portal - (

Bidders can access the opportunity and procurement documentation through the Atamis e-sourcing portal - (
contract reference C234517
The closing date for tender responses is 13:00 on 23 August 2024

How to apply

Follow the instructions given in the description or the more information section.

About the buyer


Health House,Grange Park Lane
HU10 6DT